From time to time many of us will face conversations which we anticipate will be difficult and which we may feel ill-equipped to handle. We may also occasionally be involved in amicable conversations that suddenly turn sour. Having the knowledge and confidence to deal with these situations can mean the difference between a relationship fortified and a relationship lost, or a sale made, and a sale lost. Those who have mastered the art of dealing with difficult conversations know very well that it is rarely an overnight phenomenon. It takes years of experience to hone. The stark reality is that dealing with difficult conversations is fraught with pitfalls almost guaranteed to unhinge the novice.
This course is designed to equip you with both the skillset and the confidence you need to successfully manage difficult conversations and ensure that both sides have the best chance of leaving the encounter feeling happy.
This course aims to be CONCISE and ACTIONABLE. It is jam packed with tips and tricks. You will learn how to:
Understand the circumstances that lead to difficult conversations
Learn ways of handling difficult conversations
Understand how to use empathy to facilitate a conversation
Ask open and supportive questions
Focus on facts, not personalities
Use tone and body language to great effect
Handle challenges whilst remaining calm
Learn how to reach agreement and close the conversation gracefully